THOR Kitchen and OnPoint Warranty Solutions Announce Partnership
New partnership increases THOR’s network of service providers across the United States!
THOR Kitchen has announced a partnership with OnPoint Warranty Solutions, a leading provider of warranty services, including underwriting, service contract and extended warranty programs, logistics and service management technology. Through the new partnership, THOR Kitchen more than doubles its network of service providers to offer customers quicker, improved in-home service in their local market.
"OnPoint’s dedication to the customer experience matches our own, and we believe this partnership is a great step forward for the THOR brand to offer our customers next-level service,” said Kyle You, THOR Kitchen Managing Director.
The partnership expands THOR’s reach across the country to offer customers a better total service experience. In addition, THOR’s service providers will receive enhanced training and communication through OnPoint’s onboarding system. Service providers can manage all aspects of their transaction with a customer through OnPoint, which increases efficiency and maximizes revenue.
“We are excited to enhance the THOR Kitchen consumers’ warranty experience,” said Chris Smith, CEO of OnPoint Warranty. “Our focus is on delivering exceptional consumer warranty service. We have invested heavily in our Insurtech platform and in our service network to achieve that end. We look forward to THOR Kitchen joining the OnPoint family of brands!”
OnPoint’s veteran team offers over 65 years of service experience, delivering comprehensive, convenient service to consumers across the country. Their omnichannel consumer portal pairs customers with highly-rated technicians within their local area, leading to shorter response times and an improved total experience.
To learn more about OnPoint’s customer service solutions, visit onpointwarranty.com. For more information about THOR Kitchen’s catalogue of professional appliances, visit thorkitchen.com.
